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Health 2 Retail Ltd Terms & Conditions

These terms and condition regulate the Agreement between “you” as the customer and Health 2 Retail Ltd.  By buying products from us you are agreeing to these terms and conditions.

  1. Money Back Guarantee

All purchases made from our e-store are covered by a 30-day money back guarantee, which begins from the date you receive the item.

In the event that you are unhappy with your purchase please contact info@health-squared.co.uk to arrange for a RWA code and instructions for returning the purchase with a reason for the return.

  1. Returns

All Health 2 Retail Ltd products are manufactured to the highest possible standards and using the highest available technologies.  We are confident that your purchase(s) will be received without faults.

However, should any part of your purchase be faulty in anyway, please return it to us within 30-days of receipt, including all parts, instructions, accessories, packaging and receipt.  Our technical team will inspect the purchase and we will then offer you the choice of either a part refund covering the parts of the product that are unused (including any postage you have paid), or a new replacement (where we will meet the new delivery cost on your behalf.

  1. Non faulty returns

Should you wish to return a product even if it is not faulty, you will need to return it to us at your own cost, within 30-days of receipt by you.

A refund minus the cost of shipping will be issued if the product has been unopened and unused.

No refund will be issued if the product has been used and will be decided at the discretion of management, upon inspection of the product(s). For hygiene reasons as some products we sell cannot be resold because of the risk of contamination.

  1. Refunds

Refund will be returned by the method that the payment was made.  Returns postage will be refunded, however there will be a deduction to the refund to cover the initial cost of delivery.

  1. Liability

We attempt to ensure that all the information available on our e-store at any time is accurate.  However, Health 2 Retail Ltd assumes no duty to update such information and cannot guarantee that it will be fault free.

Health 2 Retail Ltd does not accept liability (except as here set out) for any errors omissions in the presentation of goods on the e-store and reserves the right to change information, specifications and descriptions of listed goods and products at any time. Health 2 Retail will do its best to correct any errors and omissions as quickly as practicable after being notified of them.

Health 2 Retail Ltd will only be liable for loss up to a maximum total of the cost of the product purchased in respect of any claim.

  1. Age Verification (e-cigarettes and related products only)

If you use this e-store you are responsible for maintaining the confidentiality of your account and for restriction access to your computer, and you agree to accept responsibility for all activities that occur under your account and password.  Health 2 Retail Ltd only sells e-cigarettes, e-cigarette accessories and/or e-juices to adults, 18 years or older.  If you are under, 18 Health 2 Retail Ltd will refuse to allow the purchase of these products.  By purchasing these products, you give permission for us to carry out necessary age checks.

We will never knowingly sell our e-cigarette products to a pregnant person or to somebody we suspect of buying these products for a pregnant person. ALL e-cigarette products are dangerous to the unborn baby.

We reserve the right to terminate any transaction where we believe that the smoking reduction aid is being purchased by/for anyone under the age of 18 or a pregnant person.

  1. Ownership

All ownership, title and risk of loss and/or damage of the product(s) you have purchased shall pass to you at the point at which the product(s) leave our warehouse.