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Help Center

I am placing an order / I have made a purchase!

Personal Details

Do you sell or pass on my details?

What details do you store?

Payment Methods

About Payment Methods


Am I able to return a product I am not happy with?

Do you have exclusions to the returns policy?

How do I return a product?

Do you pay the returns postage.


How do I track my item?

How fast do you process your orders?

How will you ship my product?

I have not received my order what do I do?

I have received an email requesting delivery address verification?


Can I have a cash refund or can it be paid back to a different account?

How long before I receive a refund?

I have bought a voucher, but no longer want it.

Why has postage been deducted from the refund?

Will you refund the return postage?

How do Loyalty Points & Vouchers work?

How do your loyalty points work?

Issuing of vouchers

How do I collect points?

Voucher values

I have bought a Neo-Derm Gift voucher

How do I redeem the voucher:

Where are Neo-Derm Clinics Located?

Am I able to order a presentation card/wallet with the voucher?